巴厘島美佳精品酒店 & Spa (Mega Boutique Hotel & Spa Bali)

The hotel room was okay, and the location was right opposite a mall but had to cross a huge road to access the mall. The room we had was facing the road at the back of the hotel, which had traffic jams frequently, so there was a lot of noise from the road which disturbed our sleep and rest. There weren't some basic amenities provide as well such as toothbrush and hand soap. Initially, we had issues with the aircon in our room, but after informing the front desk, they sent a technician to fix the issue. The hotel staff we encountered were also nice and we could store our luggage at the from desk. However, the breakfast was a no go, there were flies everywhere around the food. The food also ran out fast even though we arrived very early, and there were barely any refills. Plates, utensils, and cups were also not clean and oily. It feels like they were very understaffed.

Located quite far from Kuta Beach but grab is always available. Near the Mall, and there's convenience store just a few steps away. Facilities is good, the pool is great. the gym is under repair. The room is okay, it seems old and not well-maintained since signs are evident.  Wifi is not strong in my room which is located in second floor.  staff are really great. Price is a bit high compared to other hotel.

Ci è piaciuto molto! Abbiamo avuto da 永安 l’upgrade ad una suite executive, stupenda. Molto ampia, con vasca e doccia.Colazione inclusa variegata anche se per gusti personali non l’abbiamo apprezzata molto perché c’erano molti piatti tipici salati. Personale molto gentile e sempre a disposizione. Peccato per la posizione, poiché si trova su una strada principale molto trafficata, impossibile da attraversare ma vicina al centro commerciale. 15/20 minuti con la macchina dal mare di kuta.

Location is good! Just opposite to a big malls etc with lots of eateries and supermarket. There’s a swimming pool at the top deck. Did not rate 5 for cleanliness because, I heard some shuffling sound at the middle of the night, my partner thought is was a break in. But in the morning after we woke up and light on, I saw cockroach around the rubbish bin area. The shuffling of plastic sound should be from there. But we ate in the room the previous night and throw it in the bin. So, we could be the culprit to invite the cockroach!

I really enjoyed my stay at this hotel! The staff was helpful and the room was comfortable and clean. The location is great, close to several attractions, and the breakfast had a lot of variety. The common areas, such as the pool, were well maintained and were a great addition to the experience. The rooftop pool is wonderful I recommend it!

酒店位置優越，房間大，免費升級

Als ich das Hotel betrat, hatte ich bereits ein mulmiges Gefühl – es war ziemlich heruntergekommen und voller Ungeziefer, fast wie im Dschungel. Nachdem mir mein Zimmer zugewiesen wurde und ich es betrat, roch es sofort stark nach Schimmel. Ich wollte duschen, doch als ich die Toilette öffnete, erschreckte mich eine Kakerlake. Daraufhin verließ ich das Zimmer und ging zur Lobby, um mir direkt ein neues Hotel zu suchen. Als ich fündig geworden war und zurück in mein Zimmer ging, sah ich vor der Tür, wie mehrere kleine Ameisen gerade eine Kakerlake erledigten. Als ich dann meine Sachen holte, begegneten mir noch einige Frösche, die durch das Hotel hüpften, und ein paar Katzen, die rein und raus spazierten. Der Anblick des Frühstücksraums hat dann den Rest gegeben – Dünnschiss war quasi vorprogrammiert. Ich wollte das Hotel stornieren, doch der Inhaber verweigerte mir die Rückerstattung. 永安 hat mir aus Kulanz immerhin die Hälfte zurückgezahlt. Dieses Hotel ist wirklich nicht mehr zu retten!

環境一般，但是性價比超級高

衞生間還不錯，前台非常nice

因為在峇裏島遊業務需要常駐，嘗試訂了一次這個相對便宜的酒店，沒想到體驗會這麼差！房間裏的保險櫃不工作，前台安排了修理工來搞了半天沒有修好，説是另找個人來看看，自此就再也沒有音訊。從下午六點左右開始，與酒店一河之隔的一個印度寺廟開始高音喇叭喊話和祈禱（猜測），即使關好門窗那聲音依然猶在耳邊。這種環境下啥事也做不了還令人心煩意亂！我強忍了一個多小時後去前台詢問，對方答覆説大概十點左右就會結束！但直到半夜12點那喊聲一刻都未停過！萬般無奈下衹好半夜一點鐘另訂了一家酒店逃離！事後永安的處理意見是退掉後兩晚的住宿，當晚客房費退還一半！在我表示不滿後才把三晚房費全退！至於我提出當晚給我造成的身心困擾和臨時換酒店造成的經濟損失給予合理賠償的訴求永安不予理睬，沒有給我任何答覆！ 作為永安一位二十幾年鑽石級客戶，我對於永安的處理態度無法理解！雖然下單時有不能退款的條件，但在客人的基本權益都無法保障的情況下無條件退款難道不是永安平台應該做到的嗎？我在酒店裡平白遭受了六個多小時的困擾，半夜一點打包行李換酒店，折騰到大半夜，要求永安給予合理賠償難道過分了嗎？我要的不是錢，要的是永安對客戶的尊重和理解，要的是一種職業道德與人性！