We booked a room that unfortunately was for the wrong dates through a third party. We were told by the third party that they would refund us but that the hotel had to release our reservation. We called them immediately after realizing the dates were wrong which was within an hour. The reservation was for two days from then. The hotel said they would not cancel it. They charged us almost $600 for a room we did not stay in and called in advance to explain our situation. They also did not allow for us to change the days to the days we were actually looking for. While the hotel is lovely and the staff was pleasant even delivering the bad news I won’t be looking to book with them again.
訪客
家庭旅遊
2張大床豪華浴缸淋浴組合
入住於2023年11月
5.0
極好
評價於:2024年02月11日
This is a very nice hotel with a good view in Chicago.
The room and bathroom are very clean.
訪客
家庭旅遊
城市景觀優質房帶兩張大床
入住於2023年07月
4.7
很好
評價於:2023年10月01日
在芝加哥河邊,地點很好,也算安靜
訪客
獨自旅遊
2張大床豪華浴缸淋浴組合
入住於2023年08月
3.0
不錯
評價於:2023年08月22日
When I got to the hotel the only luggage assistance was from the taxi driver. After you check in at ground floor you go up to 15 to change elevators but as there was no help with bags they need better signs. The room was fine and clean until it began to rain and the leak by the window made for a few interesting moments. Breakfast bar was okay but a little limited for the price. At check out I had to ask twice (two different people for the taxi). I should have picked the Holiday Inn.
We booked a room that unfortunately was for the wrong dates through a third party. We were told by the third party that they would refund us but that the hotel had to release our reservation. We called them immediately after realizing the dates were wrong which was within an hour. The reservation was for two days from then. The hotel said they would not cancel it. They charged us almost $600 for a room we did not stay in and called in advance to explain our situation. They also did not allow for us to change the days to the days we were actually looking for. While the hotel is lovely and the staff was pleasant even delivering the bad news I won’t be looking to book with them again.
訪客
家庭旅遊 2張大床豪華浴缸淋浴組合
入住於2023年11月
5.0
極好
評價於:2024年02月11日
This is a very nice hotel with a good view in Chicago.
The room and bathroom are very clean.
訪客
家庭旅遊 城市景觀優質房帶兩張大床
入住於2023年07月
4.7
很好
評價於:2023年10月01日
在芝加哥河邊,地點很好,也算安靜
訪客
獨自旅遊 2張大床豪華浴缸淋浴組合
入住於2023年08月
3.0
不錯
評價於:2023年08月22日
When I got to the hotel the only luggage assistance was from the taxi driver. After you check in at ground floor you go up to 15 to change elevators but as there was no help with bags they need better signs. The room was fine and clean until it began to rain and the leak by the window made for a few interesting moments. Breakfast bar was okay but a little limited for the price. At check out I had to ask twice (two different people for the taxi). I should have picked the Holiday Inn.
Tahina Muriel
與好友旅遊
城市景觀優質房帶兩張大床
入住於2024年11月
Camia Yakira
夫妻/情侶
標準特大床房帶城景
入住於2024年10月
訪客
與好友旅遊
城市景觀優質房帶兩張大床
入住於2024年10月
匿名用戶
家庭旅遊
2張大床豪華浴缸淋浴組合
入住於2024年08月
訪客
夫妻/情侶
1張特大床標準芝加哥天際線景觀
入住於2024年07月
訪客
家庭旅遊
2張大床豪華浴缸淋浴組合
入住於2023年11月
訪客
家庭旅遊
城市景觀優質房帶兩張大床
入住於2023年07月
訪客
獨自旅遊
2張大床豪華浴缸淋浴組合
入住於2023年08月
訪客
商務旅客
標準房
入住於2023年08月
阿米哥
家庭旅遊
2張大床豪華浴缸淋浴組合
入住於2023年04月
Tahina Muriel
與好友旅遊 城市景觀優質房帶兩張大床
入住於2024年11月
Camia Yakira
夫妻/情侶 標準特大床房帶城景
入住於2024年10月
訪客
與好友旅遊 城市景觀優質房帶兩張大床
入住於2024年10月
匿名用戶
家庭旅遊 2張大床豪華浴缸淋浴組合
入住於2024年08月
訪客
夫妻/情侶 1張特大床標準芝加哥天際線景觀
入住於2024年07月
訪客
家庭旅遊 2張大床豪華浴缸淋浴組合
入住於2023年11月
訪客
家庭旅遊 城市景觀優質房帶兩張大床
入住於2023年07月
訪客
獨自旅遊 2張大床豪華浴缸淋浴組合
入住於2023年08月
訪客
商務旅客 標準房
入住於2023年08月
阿米哥
家庭旅遊 2張大床豪華浴缸淋浴組合
入住於2023年04月