Kato Dool健康度假村 (Kato Dool Wellness Resort)

Pros The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space. We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this. Cons Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable). I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful. Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast. Don’t recommend if you prioritise great guest services, comfortability and peace.

這個酒店基本沒有國人評價，為了讓大家避坑，有必要評價一下。酒店位置偏僻，位於尼羅河邊上的一個山頭，不在阿斯旺市區，需要到達山腳再坐二十多分鐘的tuktuk盤旋上山。雖然tuktuk免費，但送你前往的出租車司機一般不知道需要上山，並且一旦得知要上山就會一路罵罵咧咧，抱怨不斷。要是你是晚上到達阿斯旺，就會更加狼狽。住在那兒，就避開了一切參與阿斯旺城市生活尤其是夜生活的機會，因為上下山一個來回都非常不方便。相關旅遊行程用車可以讓酒店定，但酒店經理也是一口報價，不接受任何議價，吃頓大餐零頭都絕不抹一分。