Loved the personal hot spring. Room was good but a little dim. Without a car you will find it hard to reach as hotel is at the top of a hill.
The stay was overall satisfactory but my experience was dampened by front desk service staff Hiroki Endo.
We checked in around 7/8PM and our check-in was handled by Mr. Endo, the process was smooth but the nonchalant and accusative tone he used must be rectified. We booked a room for two but in the system it said 3 persons, I don't know how this seems like an issue because if anything it means I paid for an extra pax. From there, his attitude turned cold and he wore an extremely displeased look on his face, his replies were less than satisfactory and massively brought down the high service standards of Japan. I was tempted to sound my displeasure but was too tired from the day to confront him.
訪客
家庭旅遊
入住於2024年04月
3.5
不錯
評價於:2024年04月09日
とても素敵なお部屋でした、アメニティが人數分足りなかったのでそこだけ惜しかったです、、!
訪客
夫妻/情侶
入住於2024年02月
4.2
很好
評價於:2024年02月27日
Very nice view with the premium service appreciate that and the environment is very clean but the transportation is not friendly I will be appreciate that if there are frequent free shuttle bus service from hotel to train station❤️🗻⚡️
Our room has a Mount Fuji view, which was great!
However, the location of the hotel is situated on the hill, so May not be so convenient for travellers who don’t drive. Also, if you want to go to the public onsen within the hotel, you will have to take the shuttle bus, which is a bit inconvenient.
However, overall this hotel is still a good choice!
Loved the personal hot spring. Room was good but a little dim. Without a car you will find it hard to reach as hotel is at the top of a hill.
The stay was overall satisfactory but my experience was dampened by front desk service staff Hiroki Endo.
We checked in around 7/8PM and our check-in was handled by Mr. Endo, the process was smooth but the nonchalant and accusative tone he used must be rectified. We booked a room for two but in the system it said 3 persons, I don't know how this seems like an issue because if anything it means I paid for an extra pax. From there, his attitude turned cold and he wore an extremely displeased look on his face, his replies were less than satisfactory and massively brought down the high service standards of Japan. I was tempted to sound my displeasure but was too tired from the day to confront him.
訪客
家庭旅遊
入住於2024年04月
3.5
不錯
評價於:2024年04月09日
とても素敵なお部屋でした、アメニティが人數分足りなかったのでそこだけ惜しかったです、、!
訪客
夫妻/情侶
入住於2024年02月
4.2
很好
評價於:2024年02月27日
Very nice view with the premium service appreciate that and the environment is very clean but the transportation is not friendly I will be appreciate that if there are frequent free shuttle bus service from hotel to train station❤️🗻⚡️
Our room has a Mount Fuji view, which was great!
However, the location of the hotel is situated on the hill, so May not be so convenient for travellers who don’t drive. Also, if you want to go to the public onsen within the hotel, you will have to take the shuttle bus, which is a bit inconvenient.
However, overall this hotel is still a good choice!
訪客
與好友旅遊
入住於2024年05月
訪客
其他
入住於2024年06月
匿名用戶
與好友旅遊
入住於2024年04月
JOEY San
夫妻/情侶
入住於2024年05月
Abel17
夫妻/情侶
入住於2024年03月
訪客
家庭旅遊
入住於2024年04月
訪客
夫妻/情侶
入住於2024年02月
Han Hsi
夫妻/情侶
入住於2023年09月
匿名用戶
家庭旅遊
入住於2023年09月
匿名用戶
家庭旅遊
入住於2023年07月
訪客
與好友旅遊
入住於2024年05月
訪客
其他
入住於2024年06月
匿名用戶
與好友旅遊
入住於2024年04月
JOEY San
夫妻/情侶
入住於2024年05月
Abel17
夫妻/情侶
入住於2024年03月
訪客
家庭旅遊
入住於2024年04月
訪客
夫妻/情侶
入住於2024年02月
Han Hsi
夫妻/情侶
入住於2023年09月
匿名用戶
家庭旅遊
入住於2023年09月
匿名用戶
家庭旅遊
入住於2023年07月