凱悅嘉軒酒店-墨爾本埃森登機場 (Hyatt Place Melbourne Essendon Fields)

乾淨整潔方便

前台工作人員很熱情

1. The remark of parking charge is unclear in 永安. A little bit disappointed when the reception said that we have to pay. 2. The tab water has a chlorine smell somehow. Not that good to drink directly. 3. Good location, nice room, very clean, good service on site.

鄰近機場，而且最早於06:00可預約酒店shuttle至機場。步距沒有便利店，必須駕車約十分鐘才到店鋪和食肆，幸住客可享泊車優惠。早餐款式不多，但尚算足夠，惟座位較少。房間空間充足舒適，衞生情況理想，但酒店沒有泳池等康樂設施，較方便轉機或短住旅客。

服務：在這個酒店，我經歷了我人生中最黑暗的時刻。 坐了十幾個小時的飛機到達墨爾本，準備進入這個酒店轉機，我一個人帶着孩子，因為沒有帶現金和信用卡，我想用Apple Pay去給保證金，他們不允許説。説我衹能夠在晚上10:00沒有任何交通的情況之下出去拿現金，然後來回和我掰扯，説我沒有帶信用卡。我確實忘記帶了，但是這個時候應該要想解決的方案。 他們經理並沒有想解決的方案，而是重重複復的和我説為什麼沒有帶，預訂平台上明明就是要求寫的。 最後我哭着跟他們説，到底怎麼樣才能讓我入住了酒店。 他説他自己是個經理，後來又打電話給他的上司，然後才允許我入住。 從協調到入住，已經超過了40分鐘。

前台很貼心，房間很舒適

這家酒店是住過的所有凱悅裏服務最差的。整體工作人員心不在焉，前台電話和room service 永遠沒有人接，有幾次我們衹好自己跑下樓去和前台溝通。酒店沒有浴袍，這是我第一次遇到的情況。

Positives: Great location for overnight before an early morning flight. Beautiful building and spacious room. There were two nice ladies (staff) at the bar area who offered lovely smiles and were friendly. Negatives: Airport shuttle did not arrive at the time booked. Lady at the reception looked annoyed at other guests who were laughing and speaking loudly as they were hugging family. She apologized for their loudness. I told her I didn't mind at all because the guests looked happy. This was a public space after all. Room key didn't work (not something you'd want after a really long flight). Same annoyed lady at the front said must be in need of battery change or something. Took another 10 to 15 mins to get things fixed. There is no room service. No bottled water provided in the room. Was given instructions at the front desk on how to get water from the hallway (was too tired to listen). Service soooooo slow when ordering at the restaurant/bar (couple ordering before me were already swearing and clearly showing their annoyance as I waited to be served next). Disorganized. Staff movement and the way they present themselves to guests around the reception and bar area was clearly not up to the standard of a hotel with the name HYATT. Was told they do not do wake up calls...but they'd do it for me because I've asked (have no idea what that meant). I gave a surprised look, and was reassured by the guy at the desk that he'd gladly do it for me. I replied with, "I'll just set my alarm". Book again? DEFINITELY NO! Well, only if staff is better trained, more professional and happy to serve guests. Would have been nice if they had smiled more, even if their shift had been tiring, even if there were loud guests. But I appreciate the two lovely staff members for doing their best to smile and be helpful even though I could tell they were tired. For travelers who need efficient and friendly service after a long haul flight, this is NOT the place to go to. Lovely building and location though.

可以的 非常不錯的

房間空間挺大的，洗手間空間特別大，沒什麼設施，早餐比較普通，有機場免費接送