Loved the personal hot spring. Room was good but a little dim. Without a car you will find it hard to reach as hotel is at the top of a hill.
The stay was overall satisfactory but my experience was dampened by front desk service staff Hiroki Endo.
We checked in around 7/8PM and our check-in was handled by Mr. Endo, the process was smooth but the nonchalant and accusative tone he used must be rectified. We booked a room for two but in the system it said 3 persons, I don't know how this seems like an issue because if anything it means I paid for an extra pax. From there, his attitude turned cold and he wore an extremely displeased look on his face, his replies were less than satisfactory and massively brought down the high service standards of Japan. I was tempted to sound my displeasure but was too tired from the day to confront him.
Loved the personal hot spring. Room was good but a little dim. Without a car you will find it hard to reach as hotel is at the top of a hill.
The stay was overall satisfactory but my experience was dampened by front desk service staff Hiroki Endo.
We checked in around 7/8PM and our check-in was handled by Mr. Endo, the process was smooth but the nonchalant and accusative tone he used must be rectified. We booked a room for two but in the system it said 3 persons, I don't know how this seems like an issue because if anything it means I paid for an extra pax. From there, his attitude turned cold and he wore an extremely displeased look on his face, his replies were less than satisfactory and massively brought down the high service standards of Japan. I was tempted to sound my displeasure but was too tired from the day to confront him.
訪客
獨自旅遊
【富士山側】温泉露天浴池（日西合璧房/帶露台）
入住於2024年12月
訪客
夫妻／情侶
【富士山側】温泉露天浴池（日西合璧房/帶露台）
入住於2024年12月
試住員
商務旅客
【富士山側】温泉露天浴池（日西合璧房/帶露台）
入住於2024年11月
訪客
與好友旅遊
入住於2024年05月
訪客
其他
入住於2024年06月
匿名用戶
與好友旅遊
入住於2024年04月
JOEY San
夫妻／情侶
入住於2024年05月
Abel17
夫妻／情侶
入住於2024年03月
Han Hsi
夫妻／情侶
入住於2023年09月
匿名用戶
家庭旅遊
入住於2023年07月
訪客
獨自旅遊 【富士山側】温泉露天浴池（日西合璧房/帶露台）
入住於2024年12月
訪客
夫妻／情侶 【富士山側】温泉露天浴池（日西合璧房/帶露台）
入住於2024年12月
試住員
商務旅客 【富士山側】温泉露天浴池（日西合璧房/帶露台）
入住於2024年11月
訪客
與好友旅遊
入住於2024年05月
訪客
其他
入住於2024年06月
匿名用戶
與好友旅遊
入住於2024年04月
JOEY San
夫妻／情侶
入住於2024年05月
Abel17
夫妻／情侶
入住於2024年03月
Han Hsi
夫妻／情侶
入住於2023年09月
匿名用戶
家庭旅遊
入住於2023年07月