大阪塔樓光芒酒店（CANDEO HOTELS） (Candeo Hotels Osaka The Tower)

酒店位置非常方便，而且可以步行至梅田。另外，温泉的位置在酒店最高層，果然一覽大阪市的美景。可是，我和同行的家人都感到酒店安排旅客入住的樓層有分別。我要求和付錢入住的房間是高層位置，但最後被安排最代層。反而，大多的北美和歐洲遊客都會被安排入住最高的兩層，亞洲人就被編排着住低兩層。不知道是不是有所安排。希望酒店沒有歧視之嫌。 另外，他們要求旅客用電視回覆需不需要明天房間進行清潔。如果你晚了在電視機選擇，他們就不會幫你清潔房間。的確有點不方便。 The hotel’s location is very convenient, and it’s within walking distance to Umeda. The hot spring is located on the top floor, offering a magnificent panoramic view of Osaka city — truly beautiful. However, I noticed something a bit concerning about how guests were assigned to floors. I had requested and paid for a room on a higher floor, but was instead given one on a much lower level. Meanwhile, most of the guests who seemed to be from North America or Europe were staying on the top two floors, while most Asian guests appeared to be placed on the lower ones. I’m not sure if this was intentional or just a coincidence, but I couldn’t help feeling uneasy about it. I sincerely hope there was no discrimination involved in the room assignments. Also, the hotel requires guests to confirm via the TV whether they want their room cleaned the next day. If you make your selection too late at night, they won’t clean your room the following day — which I found a bit inconvenient. ホテルの立地はとても便利で、梅田まで歩いて行くことができます。 また、温泉はホテルの最上階にあり、大阪市內の景色を一望できてとても素晴らしかったです。 ただ、宿泊階の割り當てについて少し気になる點がありました。 私は高層階の部屋を希望して追加料金も支払ったのですが、実際にはかなり低い階に案內されました。 一方で、北米やヨーロッパから來たと思われるお客様は、ほとんどが最上階の2フロアに宿泊していたように見えました。 アジア系の宿泊客は下の階に集中していた印象があり、意図的なものなのかは分かりませんが、少し気になりました。 ホテルには、どうか人種や國籍による差別がないことを願っています。 また、客室清掃に関しては、翌日の清掃が必要かどうかをテレビで回答する仕組みになっていました。 ただ、夜遅くにその設定をしようとすると、すでに受付時間が過ぎていて清掃をお願いできないことがあり、少し不便に感じました。

這間酒店第一次住，感覺一般般，酒店房間可以，但打掃衞生做得不太好，餐廳食飯服務員不主動，五星級酒店，感覺衞生和服務跟唔上

應該是第三次住這個酒店了，去年住的時候是最滿意的一次，也可能那時候剛開張新吧，今年住了兩次，越來越難評，連住房間不打掃，走了啥樣，回來啥樣。拖鞋這次是我最生氣的一點！！！因為這個鞋子得了病毒性感染還是腳氣什麼，氣死了！！能不能換一次性的啊，一客一換！最明顯的一點，酒店默認給國人低樓層，看菜下碟很明顯。酒店大堂的衞生也很差，服務人員態度一般，下次不會考慮了btw酒店郵箱沒用就下了吧

酒店地點還不錯，離地鐵站600米，可以搭乘地鐵去熱門商圈，兩三個站到難波心齋橋道頓堀等地。酒店房間無功無過，景色可以，另外頂樓的温泉很不錯，尤其是室外的，泡在温泉裏看夜景很棒。

Well? The hotel is gorgeous! Installations and the concept is amazing. The room is spacious with amazing city view. The bed is huge and super comfortable, also pillows are kinda clouds. Loved that. The reception always ready to help. But at the check out hour there’s a long line, so to avoid it I checked out earlier. That was pros. Now cons. Cleaning service always forgets something. Like one day I didn’t find cotton buds, another day they didn’t put the toilet paper etc. For such a class of the hotel it’s unacceptable. Also there’s no iron and iron desk in a room so you should ask to bring it and if it’s peak hour you should wait some hours. Unacceptable again. Location isn’t really wow because all the restaurants and activities and shopping are away and at the peak hours the subway is super crowded because the hotel located in the business area. Overall, the hotel is really nice but cons are bigger so I would not stay there again. Shinsaibashi area looks more attractive for me, also there’s another Candeo in that area so next time I’ll try to stay there. Thanks for the reception guys and girls. Cleaning service, please be more attentive.

房間很大，相比於日本其他酒店來説，風景也非常好，能看到大阪的主幹道。位置來説步行七八分鐘到也能接受。步行去梅田也不遠。 可能因為國慶，酒店的露天温泉人太多了，衞生也不太好，我進去之後沒泡就出來了。很多外國人入住。另外酒店的毛巾我打開居然看到了毛髮！真的很噁心，2000多一晚的酒店怎麼這樣啊 房間內衹有皮拖鞋，找前台要一次性拖鞋，還要我自己到前台去拿，這點不是很好，這個價格還讓客人自己跑一趟。 另外酒店的電梯也太少了，有點承載不了國慶這麼大的客流量，可能平時就夠了。

必須嚴重投訴：31樓温泉私隱度極差，從外面可直視內部，酒店卻拒絕處理！至於優點，房間空間充足，非一般狹小格局，加上開揚景色，以這個價錢及便利地段來說是超值。不過，服務（如未要求下有人入房清潔）確實非五星級，大家應調整期望。 ******** Must seriously complain about the 31st-floor hot spring's poor privacy – it's visible from outside, yet the hotel refused to address it! On the bright side, the room was surprisingly spacious with an open, nice view, offering great value for the price and convenient location. However, the service (e.g. unrequested cleaning entry) is certainly not 5-star, so manage your expectations accordingly.

服務：比較一般房卡給我後居然打不開門在門口等15分鐘後再下樓重新做了房卡，服務人員態度也很一般。 環境：還不錯，就是人太多了特別是接待處和早餐處。 設施：頂樓温泉很不錯也很放鬆，房間景觀也很好。

第二次入住大阪Candeo Tower! 特別被房間外的景觀吸引，酒店大堂位於17樓，客房都在17樓上層，額外加讚的是健身房也能看到震撼的夜景，頂樓的温水池更加是繁忙都市最讚的recharge area! 樓下便有family Mart便利店，地鐵也在幾分鐘步行範圍之內，附近有很好的烤肉店，是大阪推薦的住宿體驗！

뷰 맛집!!!!! 일본 숙소 치고 넓은 편이고 서비스도 좋아요 부모님도 정말 만족했어요 어딜가나 기본 10분은 걸어야해서 위치는 좀 아쉬워요 한국어하는 여자 직원 있는데 대화 할때 귀찮은 티를 팍팍 내서 별로였어요 다른 분들은 아주 좋아요 마지막으로 공항 리무진 버스 짐 실어주는 분 진짜 별로에요 한숨 푹푹 쉬고 짜증내고 표 줄때 쳐다도 안 봄 ㅋㅋㅋ 덕분에 마지막날 기분 나쁘게 가요 ㅎㅎㅎ

房間後舒適，但清潔方面有待改善。