蘇黎世UTO KULM酒店（車輛禁行） (Hotel Uto Kulm Car-Free Hideaway in Zurich)

Sehr schöne Aussicht, kurzer Spaziergang bergauf, Wellness vorab reservieren, Frühstück 30 CHF aber sehr lecker. 10/10

super lage, mega aussicht und wunderbare gastfreundschaft

If you are driving, DO NOT even think about booking this hotel ! If you are looking for friendly or helpful staffs at the hotel, there is NONE ! If you are looking for fresh drinking water refill each day, there is NONE ! Bed bugs on the bed ! This hotel is ONLY suitable for hikers or someone who doesn't have any expectations of services, for a so called "4-Star" Hotel.  ### *Critical Service Deficiencies* 1. *Deceptive Parking Arrangement* - The hotel advertises "parking facilities," yet the actual lot is *5 km away*, accessible only via paid public buses (EV1/EV2 lines). - Despite arriving past midnight on Day 1 (when staff reluctantly provided an electric shuttle), we were later forced to *walk or pay for buses daily*—a cost and logistical burden never disclosed at booking. 2. *Nighttime Abandonment & Staff Hostility* - Staff imposed an *unreasonable 11 PM curfew* for shuttle service, claiming post-11 PM pickups "inconvenienced" them. - On Night 3, when I missed the bus due to this restriction: - I called the front desk *8 times* with no answer. - Upon finally reaching staff, I was *blamed for "missing the bus"* and told to *walk uphill alone at midnight*—despite carrying heavy bags and expressing fear of the dark mountain path. - Only after *30 minutes of argument* did staff dispatch a shuttle. 3. *Check-Out Humiliation* - At departure, staff refused to shuttle us or our luggage downhill, instructing us to: - *Self-load bags onto an unmanned electric cart*. - Walk 15 minutes to the bus stop. - Load our luggage and ride two buses (EV2 → EV1) to reach the distant parking lot, which needed us to pay by ourselves. 4. *Facility Failures* - *No elevators*: We hauled luggage up/down stairs, 3 floors to Room 39. - *Bed bugs*: Evidence of insects in bedding (photos attached). ### *Broader Impact* The hotel’s practices contradict Switzerland’s image as a tourism leader: - *"Zurich’s highest hotel"* is a *misleading marketing gimmick*—only the location has value. - Staff behavior (*blaming guests, refusing assistance) is **un-Swiss* in its hostility. - Without immediate staff retraining and policy reform, the hotel risk both *business collapse* and *damaging Switzerland’s tourism reputation*.

地理位置不錯，不能駕駛進入

Beautiful scenic location on top of hill. Lovely room. Nice friendly staff. Always smiling and ready to help. Feels like hill station.

酒店在山裡，開車的話有點折騰，首先要把車停到一個免費的泳池的停車場，然後想辦法去火車站，打車差不多2公里，幾分鐘，Uber差不多11CHF，走路估計得20分鐘，還各種坡，到了火車站要等半小時一班的火車，票單程一個人好像4.6CHF，到站下了火車還要再走個十分鐘才能到酒店，而且酒店的車衹從火車站接送行李不接送人，兩個人來回從停車場到酒店Uber+火車就花了快50CHF，還爬了不少坡，房間什麼的還行，但我訂的房間窗子直接懟着一堵牆看不到任何風景，其他更貴的房間風景估計不錯，如果不是想去蘇黎世這個最高的地方看風景也懶得徒步的話就不必訂這家酒店了。

飯店位於蘇黎世至高點，火車到站後不好拖行李上山，可以請接駁車幫忙運送行李。早晨請他們幫忙還要看他們臉色，會擺臭臉給你看：） 優點：房間乾淨大間，景色漂亮！無論是夜景還是日出都很棒 缺點：某部分服務人員態度很差！詢問飯店是否有熱水壺，結果給一個未清洗，感受極差！

蘇黎世位置最高的灑店，蘇黎世風景一覽無餘，美極了，特別適合愛好攝影的人入住。酒店服務好，貼心。房間有品質，衞生，乾淨。值得再來。

There’s no AC in the hotel so a summer time could be quite difficult. But the view is indeed phenomenal. It’s not bad considering the location and price.

這個酒店在某個小山坡上，可以看蘇黎世夜景。但是非常不推薦！因為交通非常不便利，的士不被允許過來，衹能坐火車或開車，下車後要爬幾百米的山，拖着行李箱簡直是噩夢，而且打酒店電話全是語音，根本聯繫不上人。我看路線指示，開車也衹能停在半山腰，也是要自己爬幾百米的山。簡直太噩夢了！